Knowledgebase : Your Account
Your personal settings are:
  • The logging name. This is not an account name, this is a name of a user registered in your account with the particular login and password. In other words, this is the name the Control Panel welcomes a person with when he (or she) logs in. If you change this name, your login credentials will not be affected.
  • Your personal external e-mail address (also used as a login to the Control Panel). Note that this cannot be a web-based e-mail like or since orders that list such e-mail addresses are not accepted. This should be the e-mail address you have with your Internet Service Provider.
  • Control Panel interface language to be set automatically on your logging in to the Control Panel.
  • Your password used to log into the Control Panel.
  • The skin (images and palette) to be automatically set on your logging in to the Control Panel.
  • Your personal time zone so that all the system messages and notifications will be bounded to it. In respect to registration of the events that happen within the system, the Parallels Business Automation - Standard database is bounded to GMT. This means that automatically-generated notifications and system messages (for example, about the end of a system trial period) may occur to be hardly-understandable for people that reside in the other time zones. You can change the personal time zone, so all the time-related data will be bounded to your actual time zone without the need for you to recalculate time.


Interface settings are:

  • The help bar (additional help topics) location at your Control Panel screens
  • Availability of tooltips (additional hints that appear when you point mouse on one of the items in the left menu)
  • Appearance of the page load bar
  • The first action on Control Panel log in


To change your personal logging settings and time zone:

  1. Click the Account tab;
  2. Select Personal Profile.Your personal logging settings appear on the screen;
  3. Click the Edit button. The screen reloads with your personal settings for editing;
  4. Edit your personal settings and click the Update button to save changes.


To adjust the display settings:

  1. Click the Account tab;
  2. Select Display Settings. The help bar settings appear on the screen;
  3. Click the Change button. The screen reloads with help bar settings for editing;
  4. Edit the display settings.
  5. Click the Update button.

If you would like to put an arbitrary amount on your Account balance, for example to use this amount in future to pay invoices or renewal orders, you can enter an abstract online payment, which is not bound to any of unpaid documents existing for your account. Such online payment can be entered using one of your credit cards (registered for your account or a new one) or by a bank transfer.

Note: An abstract payment can be entered and saved with its positive balance only in case there are no unpaid documents for your account. If unpaid documents exist, then this payment will be automatically applied to unpaid documents.

To enter an arbitrary online payment:

  1. Click the Account tab.
  2. After the My Account dashboard appears on the screen, click the Balance icon.
  3. When your Account balance statistics appear, click the Make Payment button.
  4. Enter the amount you want to add into the form that appears.
  5. Click the Make Payment button.
  6. Select the payment method (you can pay by a credit card or bank transfer).
  7. Confirm the payment by clicking on the credit card payment gateway or bank transfer button.
  8. Select a credit card to pay by or confirm your bank account.
  9. Confirm payment.

After your payment is accepted and processed, the relevant online payment document will appear in your Account Billing History.

The following article explains how to access DNN4Less' Control Panel. You can access the Control Panel via the Internet, either by clicking the link on our homepage, or by using the following address:


To change your DNN4Less' Control Panel Password, please  follow the steps below.

  1. Login to CP
  2. Click "My Account" from the top menu
  3. Under Personal Settings Click "Personal Profile"
  4. Click "Edit"
  5. Enter New Password in "New Password" and "Retype Password" fields.
  6. Click "Update"

You will need to log into your DNN4Less control panel by doing the following:

  • Open up a web browser and navigate to the following URL:
  • Enter in your username and password that were sent to you when your hosting package was created and click “Sign In” (the username will be the primary contact email address of the hosting package administrator).
  1. Once you have logged into your control panel, click on the “My Account” tab on the top menu of Control Panel.
  2. Select “Payment Methods” under Billing Management.
  3. To add a new credit card, click on “New Payment Method”.  If you would like to make changes to an existing card, select it by clicking on the ID or Name.
  4. Type your name as it specified in your account profile into the Cardholder Name field.
  5. Type the number of your credit card into the Card Number field.
  6. Select the Expiration date for your credit card.
  7. If you want to allow performing transactions using this credit card, mark the checkbox Allow payment by this card. If you leave this checkbox unmarked, the credit will be disabled, and transactions using this card are not allowed.
  8. If you want to allow using this credit card for recurring billing (i.e., automated selection of this card as a payment method for renewal orders), mark the Use for the recurring billing checkbox. If you leave this checkbox clear, recurring payments using this credit card will be disallowed.
  9. Type your Billing Address and Phone.
  10. If you reside in USA or Canada, select your State from State (US or Canada) drop-down menu. If you reside in the other country, type your State, Region or Province name in the State (other countries) field.
  11. Select your country of residence from the Country drop-down menu.
  12. Type your zip code in the Zip code field.
  13. Type your phone number including country code, area code, number, and extension in the Phone textboxes.
  14. Click the OK button to save a credit card data. The updated list of credit cards appears on the screen.

Your billing history contains the list of all documents connected with your payments.

You will need to log into your DNN4Less control panel by doing the following:

  • Open up a web browser and navigate to the following URL:
  • Enter in your username and password that were sent to you when your hosting package was created and click “Sign In” (the username will be the primary contact email address of the hosting package administrator).
  • Once you have logged into your control panel, click on the “My Account” tab on the top menu of Control Panel.
  • Select the Billing History link or click Billing History icon at the dashboard.

The list of documents displays the following:

  • ID - a document unique numerical identifier assigned automatically.
  • Doc. Num - a document reference number.
  • Document Type - the type of a document (invoice, online payment, offline payment, credit adjustment, debit adjustment).
  • Status - a document current status in respect to payments application. Unpaid orders or invoices or documents paid in part have the Open status. Payments applied in part (with positive balance) have the Open status as well. Paid and processed orders as well as fully applied payments have the Completed status.
  • Subscription - the subscription a document is issued for. Open orders are not assigned to any subscriptions.
  • Document Date - a document issue date.
  • Document total - a document total amount.
  • Document Balance - the unpaid part of a document amount (for invoices, orders, and debit adjustments) or unused amount (for payments and credit adjustments).


Note: To view details of a particular document or pay a n open document click its name or ID.

This article provides instructions on using PayPal to make a one-time payment for an invoice on your account.


  • An existing PayPal account, or intention to create one (you will be prompted to enter your PayPal account login information, or to create a new account).


  1. Login to Control Panel
  2. Click on ACCOUNT tab
  3. Under Billing Management, Click on Balance
  4. Click on Make Payment button twice
  5. Under Payment Options\ PayPal click Continue
  6. The page redirects you to the PayPal Web site, where you will be prompted to log in to your PayPal account (or create an account) to complete payment.
Orders are issued in the following cases:

  • When you order services in online provider store an order is created . You can pay this order right away or pay it later, from your Control Panel
  • When a renewal order is created (automatically or on demand, depending on subscription renewal settings).

Unpaid invoices can appear in the following cases:
  • If services were provided on credit;
  • If resource overusage has took place;
  • If an invoice was paid after due date (in this case a special penalty invoice is being issued).

You can pay orders or invoices (or apply payment to debit adjustments) from your Control Panel by a credit card, by bank account, or use your previous payments with positive balance (if any). You can save credit card or bank account data and use these payment methods in future.

To pay a particular document or several documents at once:

  1. Click the Account tab and then select Balance.
  2. If one or more unpaid documents exist, they are enlisted on the Balance screen and you can pay one or all or some of them by a credit card or bank transfer. To this effect, check the box(es) next to document(s) you want to pay and click the Pay Documents by New Payment button. The total amount of the payment will be equal to the total amount of the payables you have selected and this payment will be automatically applied to payables.

To pay a document:

  1. Click the Account tab.
  2. Select Billing History. The list of all financial documents appear on the screen.
  3. Click on the document you want to pay. The selected document details appear on the screen.
  4. Click the Pay button.
  5. Click one of the buttons with the payment type indicated (in common case, one of the following):
    1. Pay Online to pay an order with a credit card (if you select this, proceed with step 6);
    2.  I will Pay Offline to pay an order by check, by Tele-Transfer, or by phone (depending on which off-line payment system available at the moment). The Confirmation screen appears (proceed with step 7);
    3. Use Previous Payments to apply positive balance of your previous payments to an order. The Confirmation screen appears;
  6. Enter the credit card data or select one of your credit cards stored in Parallels Business Automation - Standard database and click the Process button;
  7. On the Confirmation screen click the Back to Control Panel Home button.

Your orders can be in one of the following states:

  • Open. An Order was not paid yet or an Order was paid in part.
  • On Payment. An order is being paid at the moment.
  • Pending. An Order was paid. However the services ordered were not provided in the full scale.
  • Paid. An Order was paid. However no attempts have been made to use the services ordered.
  • Completed. Order was paid. All the ordered services were provided.
  • Cancelled. Each Order has a certain “validity period”. If an Open Order was not paid before validity period expired, such an Order becomes Cancelled.

To pay an order online:

  1. Click the Account tab;
  2. Select Orders . The list of orders appears on the screen;
  3. Click on the order you want to pay. The selected order details appear on the screen;
  4. Follow the steps 4 - 7described above to pay the selected order.

Your account holds contact information (account owner name, postal address, and phone number).

Personal accounts hold the customer personal information, and contacts. A registered customer can have only one personal account. A personal account is named by its owner name.

Business customer accounts special contact information (administrative, billing, and technical contacts) in addition to all data included in personal customer account. A business account is named by a company name.

What are account contacts? The name(s) of responsible person(s), the phone number and e-mail(s), so that your Provider could contact you if necessary. This information is also used in automatically-generated e-mail notifications.

The contact information is the mandatory attribute of any account. As for billing and technical contacts for business accounts, they can be the same as administrative one or different, but the valid contact must be specified in all cases.

Note: Please, do not mix the account contacts with your personal information. account contacts (names and e-mails) have nothing common with your login credentials and do not affect them.

To change your contact information:

  1. Click the Account tab and select Account Contacts. You will see the current contact for your account;
  2. Click the Edit button to change your account contacts:
    1. For personal account, the contact information is considered as administrative, technical, and billing contact at one time. Just type the new contact.
    2. For business account, you have the three separate sections for administrative, billing and technical contacts. You can enter the different contacts for each one. Or you can just specify an administrative contact and 'paste' it into the billing and technical sections by marking the Same as administrative contact checkbox;
  3. To save changes, click the OK button.

Click here or go to and click "Forgot your password?" to retrieve your password.

It will be necessary to fill in your email address we have on file. If there is a match, the password reset information will be emailed to you.

Possible Reasons for Declined Cards:

Only your credit card issuer or financial institution can confirm the specific reason that your card was declined.  However, we can offer a few of the reasons we see most often. When speaking with your credit card provider, it is a good idea to ask specifically about each of these possibilities to rule them out:

  • The credit card number or the expiry date was incorrect.
  • There were insufficient funds on your credit card.
  • Some credit card companies will reject international charges. DNN4Less is located in United States.
  • Your bank or credit card company was having technical issues when the DNN4Less tried to update the order.
  • DNN4Less or the company that processes our credit card transactions was having technical issues when the DNN4Less tried to update the order.
  • If you've made a large number of online purchases within a short period of time, particularly from one place, some banks will reject some of the charges as a fraud prevention measure.
  • Incorrect billing address and phone number: Make sure that the telephone number and billing address you gave for your credit card match those that your credit card company has. 

Next Steps:

You can quickly verify the credit card details on your account to make sure they are correct and up to date and then re-process the payment, or you can try a different payment method.

Verifying your credit card details on DNN4Less:

1. Sign on to your DNN4Less account with your email address and password. (

2. Click [My Account] at the top menu, under Billing Management click [Payment Methods].

The Paymnet Method page displays the details of the cards you have stored, and allows you to edit, add or delete credit cards on your account. For security reasons, the full credit card number will not be displayed; if you are concerned that the number itself might contain errors, you will need to delete the card and enter it again.

Once you have confirmed that your card details are correct, please re-process payment.