Knowledgebase
Plesk Login Error: Unable to connect to pipe
Posted by Sean Syed on 13 February 2013 07:27 PM

Applies to Plesk for Windows.

You cannot connect to Plesk Control Panel and receive the following error:

get_config_string failed: PRODUCT_DATA_D: The system cannot find the file specified.
(Error code 2) at Unable to connect to pipe \\.\pipe\psapipe

Problem

The Plesk services have lost their connection to the Plesk database.  There are several reasons this might happen, but the quick fix is the same in all cases.

Solution

The quick fix for this problem is to restart the Plesk services and the Plesk database servers.

Follow these steps to perform this action:

  1. Login to your server with Remote Desktop.
  2. Open the Plesk icon in your system tray.
  3. Select the Plesk Run-Time checkboxes so they are checked.
  4. Select the SQL Server boxes so they are checked.
  5. Uncheck everything else.
  6. Click the Restart button.

This will restart the services involved in the Plesk database connection and allow them to communicate.

(4 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).