Database Backup Feature Grayed Out
Posted by on 23 February 2013 05:21 PM

According to the Plesk 9.x documentation there is a feature that allows users to backup databases on their domains.

The problem is that the buttons referred to in the documentation either don't exist or are greyed out as shown in the image below.

To solve this issue follow the steps below:

1- Login to your Plesk Control Panel (usually https://your-ip-adress:8443)

2- At Pesk's Home Page click Database Servers

3- Click SQL Server Name

4- Click Preferences

5- Under Temporay network directory enter the physical destination where you want Plesk to store the database back up files.
Note: "Temporary directory required for backing up and restoring MS SQL databases. The directory must be accessible over network by both the Parallels Plesk Panel server and the MS SQL server."

Leave the Username and Password "empty".

Save the changes. Now you should be able to perform the SQL server database backup.

Feel free to post your comments/questions.

(4 vote(s))
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Comments (1)
J Lambert
19 February 2014 09:44 AM
This was a well detailed doc for the problem I have. However I still have this problem. I am running on Plesk 11.5. Here's the situation:

1) Followed the doc to the letter and when I setting the Temp Network Directory, it kept throwing an error (Error: The invalid value for the temporary network directory was specified.) The directory already exists (D:\plesky\backups), and the specified user has full control for the folder.

2) I placed the directory in the "Temporary Directory" text field and it accepted. However the backup option was still greyed out.

Any help would be appreciated on this, as I cannot find specific documentation on this matter on the web.
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