Knowledgebase
How do I see the headers of an email?
Posted by Sean Syed on 20 February 2013 06:45 PM

If you report an email problem to DNN4Less Technical Support they may ask you to send them a copy of the offending email's headers. These contain a log of the email's passage across the Internet from the sender to the recipient.

This article tells you how to access the headers, and make a copy suitable for sending to DNN4Less.

The header text looks like this:

Received: from mail.DNN4Less.COM (www.DNN4Less.COM [213.171.192.201]) by exchange.DNN4Less.COM with SMTP (Microsoft Exchange Internet Mail Service Version 10.11)
id 409DRQ9A; Thu, 17 Oct 2002 14:48:00 +0100

Received: from SMTP32-FWD by DNN4Less.COM
(SMTP32) id A000000EF; Thu, 17 Oct 2002 14:48:00 +0100

Received: from vrsmailfilter02 [213.171.193.102] by mail.DNN4Less.COM
(SMTPD32-6.00) id AF8FD8A0296; Thu, 17 Oct 2002 14:47:59 +0100

Received: FROM mail-scanner-02.DNN4Less.COM BY vrsmailfilter02 ; Thu Oct 17 14:53:21 2002 +0100

Received: From [193.113.209.26] by mail-scanner-02.
DNN4Less.COM
(Matrix SMTP Mail Server v(1.3)) ID=B598D17A-8E6F-4B4B-8495-CA454F29012C ; Thu, 17 Oct 2002 14:53:14 +0100

Received: from [192.168.1.10] (actually host host213-122-82-211.in-addr.btopenworld.com) by c2bapps5 with SMTP-CUST (XT-PP) with ESMTP; Thu, 17 Oct 2002 14:47:31 +0100

User-Agent: Microsoft-Outlook-Express-Macintosh-Edition/5.02.2022

Date: Thu, 17 Oct 2002 14:03:32 +0000
Subject: Re: Account 41893
MAILER-TRACE: 0
From: Sam Smith <Sam@smith.com>
To:
DNN4Lesss Support <support@DNN4Less.COM>
Message-ID: <B9D473B4.971E%sam@smith.com>
In-Reply-To: <040BC5194880BA4DBAF15C0C9D5A11BA671849@
DNN4Less.COM>
Mime-version: 1.0
Content-type: text/plain; charset="US-ASCII"
Content-transfer-encoding: 7bit
X-RCPT-TO: <support@
DNN4Less.COM>

 

Procedure

Using Outlook Express:

Step 1: Open Outlook Express.

Step 2: Right-click on the appropriate email and select the Properties option from the menu that appears.

Step 3: Click on the Details tab. The email's headers are shown in a scroll able box called Internet Headers.

Step 4: Highlight all of the header text in the box, and press Ctrl-C to copy the text onto the clipboard.

You can now paste the header text into the body of an email and send it to DNN4Lesss Technical Support.

 

Using Outlook:

Step 1: Open Outlook.

Step 2: Right-click on the appropriate email and select the Options item from the menu that appears. The email's headers are shown in a scroll able box called Internet Headers.

Step 3: Highlight all of the header text in the box, and press Ctrl-C to copy the text onto the clipboard.

You can now paste the header text into the body of an email and send it to DNN4Less Technical Support.

 

Using Thunderbird:

Step 1: Open Thunderbird

Step 2: Highlight the email you would like to view the header information for.

Step 3: Click View in the menu bar then select message source from the drop down menu.

Step 4: A new window will open with the header information shown in plain text.

You can now paste the header text into the body of an email and send it to DNN4Less Technical Support.

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